Last Updated: February 23, 2024
Thank you for shopping at Cubeseed Africa! We want to ensure your satisfaction with every purchase. Please read our refunds and returns policy carefully to understand how returns and refunds are handled.
Returns:
1.1. We accept returns for defective or damaged products or if you receive the wrong item. We also offer returns for items that are unused and in their original condition within 14 days of delivery.
1.2. To initiate a return, please contact our customer support team at cubeseedafrica@gmail.com within 14 days of receiving your order. Please provide your order number and details about the product you would like to return. Our team will assist you with the return process.
1.3. Once your return is approved, you will receive instructions on how to return the item to us. Please ensure that the product is securely packaged to prevent damage during transit.
Refunds:
2.1. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
2.2. Refunds will be processed within 7 business days of receiving the returned item. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
Conditions:
3.1. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
3.2. We reserve the right to refuse returns if the item shows signs of use or damage that was not present at the time of delivery.
Product Requirements:
4.1. Certain products may have specific return requirements or restrictions. Please refer to the product description or contact our customer support team for more information.
Costs:
5.1. Customers are responsible for the cost of return shipping unless the return is due to a defective product, damage during transit, or an error on our part.
Contact Us:
6.1. If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at cubeseedafrica@gmail.com or write to us at 1A Hughes Avenue, Alagomeji, Yaba, Lagos.
We strive to provide fair and transparent returns and refunds processes to ensure your satisfaction with our products and services. Thank you for choosing Cubeseed Africa!