Last Updated: February 23, 2024
Please read these terms and conditions (“Terms”) carefully before using the cubeseed.com.ng website (“Website”) operated by Cubeseed Africa (“we,” “us,” or “our”). These Terms govern your access to and use of the Website and any services provided therein.
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not access or use the Website.
Website Use:
1.1. You must be at least 18 years old to use this Website. By using this Website, you represent that you are at least 18 years old.
1.2. You agree to use the Website only for lawful purposes and in compliance with these Terms and all applicable laws and regulations.
1.3. You agree not to engage in any conduct that could damage, disable, or impair the operation of the Website or interfere with any other party’s use of the Website.
Intellectual Property:
2.1. The Website and its original content, features, and functionality are owned by Cubeseed Africa and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
2.2. You may not modify, reproduce, distribute, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without our prior written consent.
User Accounts:
3.1. In order to access certain features of the Website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.
Products and Services:
4.1. We offer Cubeseed e-commerce platform for livestock farmers (“Products”) through our Website. The purchase of Products is subject to availability and our acceptance of your order.
4.2. We reserve the right to refuse or cancel any order for any reason at any time. In the event that we cancel an order, we will notify you by email or phone and issue a refund for any payment received.
Limitation of Liability:
5.1. In no event shall Cubeseed Africa, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Governing Law:
6.1. These Terms shall be governed by and construed in accordance with the laws of Nigeria, without regard to its conflict of law provisions.
Contact Us:
7.1. If you have any questions or concerns about these Terms, please contact us at cubeseedafrica@gmail.com or write to us at 1A Hughes Avenue, Alagomeji, Yaba, Lagos, Nigeria.
By using this Website, you agree to abide by these Terms and any modifications thereto. We reserve the right to update or change these Terms at any time without notice. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.
Vendor’s Engagement Terms and Conditions with CubeSeed
We are pleased to have you onboard as a vendor on CubeSeed, the premier platform connecting farmers and buyers at wholesale prices. Before commencing any transactions, we would like to establish the terms of engagement to ensure clarity and mutual benefit.
Product Protection Clause:
Cubeseed is dedicated to ensuring the security and satisfaction of our farmers who sell their products through our platform. To guarantee the protection of their products and payments, we have implemented the following product protection clause:
i. Escrow Payment System:
Upon the confirmation of an order, Cubeseed holds the payment from the buyer securely in an escrow account. This ensures that the farmer receives payment for their products before initiating the delivery process.
ii. Delivery Confirmation:
Once the farmer delivers the products to the buyer and the buyer confirms receipt and satisfaction with the products, Cubeseed releases the funds held in escrow to the farmer. This step is crucial in ensuring that farmers are compensated for their products only after successful delivery and customer satisfaction. Cubeseed assists by facilitating delivery services.
iii. Dispute Resolution:
In the event of any disputes regarding the quality, quantity, or condition of the products delivered, Cubeseed offers a dedicated dispute resolution process. Our team will mediate the dispute impartially to ensure a fair resolution for both the farmer and the buyer.
iv. Transparent Communication:
Throughout the transaction process, Cubeseed maintains transparent communication between the farmer and the buyer. Farmers are kept informed about the status of their payments and the delivery process, providing them with peace of mind and confidence in our platform.
v. Continuous Support:
Cubeseed offers continuous support to farmers throughout the selling process. Our customer service team is available to address any concerns or issues that may arise, ensuring a smooth and hassle-free experience for our farmers.
vi. Processing fee terms:
In addition to the product protection fee, a processing fee shall be deducted from sales and paid to the processing plant. Farmers who are assigned to a processing plant must communicate to the support team whether the processing fee has already been paid directly to the processing plant with payment proof.
The processing fee shall be determined by the processing plant and communicated to the farmer or vendor prior to processing. If the processing fee has not been paid directly to the processing plant, it shall be deducted from the sales proceeds and remitted to the processing plant by Cubeseed.
The farmer or vendor agrees to promptly inform Cubeseed if the processing fee has been paid directly to the processing plant to avoid duplicate deductions. Failure to communicate this information may result in additional deductions from the sales proceeds.”
vii. Service fee
The Vendor, who is a farmer, shall pay a product protection fee as a commission on the total value of goods sold through the Cubeseed platform. This fee shall be deducted from the sales proceeds and is only applicable when goods are sold. The commission rates are as follows:
– 2% on the value of goods worth less than 10 million Naira,
– 1% on the value of goods worth between 11 and 50 million Naira,
– 0.5% on the value of goods worth above 51 million Naira.
The commission shall be calculated based on the total value of goods sold per transaction. The Vendor agrees to remittance by deduction of the applicable commission by Cubeseed within a specified timeframe outlined in the terms of service. Should there be a case of payment on delivery, the vendor’s failure to comply with this obligation may result in penalties or termination of the vendor’s account.
1. Exclusive Transactions on Platform: By entering into this agreement, you agree not to conduct any transactions with buyers you have connected with through CubeSeed off the platform. This clause is essential to safeguard the integrity of our platform and sustain our transactions.
2. Legal Protection Clause: Any attempt to conduct off-platform transactions will be considered a breach of contract. CubeSeed reserves the right to take legal action against any vendor found in violation of this agreement. Legal costs and damages resulting from such actions will be borne by the offending party.
3. Consistent Sales: It is imperative for vendors to maintain consistent sales on the platform. Inconsistent sales may lead to the delisting of your account without prior notice.
4. Verification Process: Vendors must verify their authenticity as farmers before engaging in any transactions. Failure to verify may result in the removal of the vendor from the platform.
5. Wholesale Pricing: The pricing of your products on the CubeSeed platform must strictly adhere to wholesale standards. Any deviation from this policy will result in immediate delisting.
6. Vendor Meetings: Attendance at our weekly vendor meetings, held every Sunday at 5 pm, is mandatory. Details will be communicated via email.
7. Field Operations: Periodic visits to verify the farms of our vendors will be conducted to ensure quality and authenticity.
8. Processing and Quality Responsibility: Vendors are responsible for processing their products at recommended facilities and ensuring the quality of their goods. CubeSeed may provide support through our supply chain manager.
9. Rejection of Products: CubeSeed will not be liable for products rejected by buyers. Vendors must adhere to quality standards to minimize rejection by buyers.
10. Withdrawal Procedure: Vendors must request withdrawals from the platform to receive payment for their transactions.
By continuing to use CubeSeed, you acknowledge and accept these terms of engagement. Your cooperation is essential for the success of our platform and the growth of your business.
Signed for and on behalf of McAgric Corporate Global Ltd (Cubeseed):
Mbanefo Chinonyelum
Co-founder & Marketing Lead 12th April 2024
Buyer’s Protection, Engagement Instructions and Refund Policy
Welcome to CubeSeed, the premier platform connecting buyers directly with farmers to facilitate wholesale transactions. We appreciate your trust in our platform and aim to ensure a seamless and secure transaction experience for you.
Kindly note, Cubeseed Africa is a subsidiary of McAgric Corporate Global Ltd.
Buyer Protection Policy
At Cubeseed, we are committed to ensuring the safety and satisfaction of our buyers. Our Buyer Protection Policy is designed to provide peace of mind and assurance when making purchases on the Cubeseed platform. Below are the key features of our policy:
1. Secure Transactions:
All transactions conducted on the Cubeseed platform are securely processed through trusted payment gateways. We employ the latest encryption technologies to safeguard your financial information and prevent unauthorized access. Buyers have the option to make payment through bank transfer to account details below;
McAgric International
Sterling bank: 0070185316
Note: Share bank receipt with the customer support rep.
2. Dispute Resolution:
In the unlikely event of a dispute between a buyer and seller, Cubeseed offers a dedicated dispute resolution process. Buyers can report any issues or concerns regarding their purchases, and our team will mediate the dispute to ensure a fair and satisfactory resolution for both parties.
3. Refund Policy:
Cubeseed stands behind the quality of products and services offered on our platform. If a buyer is dissatisfied with their purchase due to product defects, inaccuracies, or other valid reasons, they are entitled to a refund in accordance with our Refund Policy. We strive to process refunds promptly and efficiently to ensure buyer satisfaction.
Note: there will be no refunds for product ordered and delivered in good condition, we recommend extra care to order product and quantity you need.
we will not be liable where a different product is ordered by mistake, hence no refunds.
4. Escrow Services:
For high-value transactions or purchases involving customized orders, Cubeseed offers escrow services to protect both buyers and sellers. Funds are held securely in escrow until the terms of the transaction are fulfilled to the satisfaction of both parties.
5. Transparency and Accountability:
Cubeseed prioritizes transparency and accountability in every transaction. Through our platform, Cubeseed.com.ng, we furnish buyers with accurate price information directly from farmers. This ensures that buyers make purchases at farm-gate prices for wholesale transactions. We believe in empowering buyers with reliable information, enabling fair and informed purchasing decisions that benefit both buyers and sellers.
6. 24/7 Customer Support:
Our dedicated customer support team is available 24/7 to assist buyers with any questions, concerns, or issues they may encounter. Whether you need assistance with a purchase, a refund, or resolving a dispute, our team is here to help you every step of the way.
Delivery Cost:
The Buyer shall be responsible for bearing the cost of logistics incurred in transporting the agricultural produce from the farm/processing plant to their designated place of delivery. Any expenses related to transportation, including but not limited to shipping, handling, and insurance, shall be assumed by the Buyer.
Goods receiving procedure:
1. Confirmation of Delivery:
– Upon arrival of the product, the buyer must confirm the delivery and inspect the product for any defects in the presence of the delivery personnel.
– Any defects identified must be reported immediately in the presence of the delivery personnel.
2. Defect Reporting and Returns:
– Defective products must be acknowledged by both the buyer and the delivery personnel, specifying the exact quantity of defective items.
– Defective products must be returned immediately in the presence of the delivery personnel.
– Reports of defects made in the absence of delivery personnel will not be considered eligible for the refund policy.
3. Refund Policy Validation:
– The refund policy is only valid if defects are witnessed and acknowledged by the delivery personnel.
– Refunds will be processed based on the defects acknowledged by both parties.
4. Documentation:
– Waybills and Goods Received Notes (GRN) must be signed off immediately upon confirmation of the product’s condition.
– Sign-off must accurately reflect the exact products received and their condition, as witnessed by both the receiver and the delivery personnel.
This procedure aims to ensure that any defects are promptly identified and resolved, with clear documentation and validation by both the buyer and the delivery personnel to uphold transparency and fairness in the refund process.
Platform Functionality:
1. Direct Connection with Farmers: CubeSeed serves as a conduit, connecting you directly with farmers. The prices are set by the farmers themselves, allowing for transparency and fair pricing.
2. Quality Assurance: While CubeSeed sets guidelines to ensure consistent delivery of quality products, it’s important to note that the quality of the products is the responsibility of the farmer.
3. Transaction Process:
– Register on cubeseed.com.ng to create an account.
– Place your order and make payment to CubeSeed for the selected products.
– Upon receipt of payment, CubeSeed engages the farmer to supply the products.
– Upon receiving the products, you confirm receipt of product to release funds to the farmer.
– In case of any issues with the product delivery, funds will be held until the matter is resolved satisfactorily.
Security of Transactions:
Our primary goal is to ensure the security of transactions, protecting the interests of both parties involved. Rest assured that CubeSeed employs robust measures to safeguard your transactions.
Credit Facility:
We understand the importance of timely procurement for your business. Soon, you will be able to request credit to facilitate your purchases powered by Union bank. Stay tuned for updates on this feature.
Terms of Engagement:
1. Prohibition of Off-Platform Transactions: Buyers are prohibited from engaging in transactions with farmers off the CubeSeed platform. Any violation of this rule will result in legal consequences.
2. Delisting for Inconsistent Purchases: Inconsistent purchases may result in the blacklisting of buyers from the platform.
Please review and familiarize yourself with these terms of engagement. Your adherence to these guidelines is crucial for maintaining the integrity of our platform and ensuring a mutually beneficial relationship.
By adhering to our Buyer Protection Policy, Cubeseed aims to create a safe and trustworthy marketplace where buyers can shop with confidence and access their funds securely. We are committed to continuously improving our policies and procedures to ensure the best possible experience for our valued customers.
Thank you for choosing CubeSeed. Should you have any further queries or require assistance, feel free to contact our customer support team.
Signed for and on behalf of McAgric Corporate Global Ltd (Cubeseed):
Mbanefo Chinonyelum
Co-founder & Marketing Lead 12th April 2024